Third Party Processing (for small and medium-sized companies)
TPP is for those companies wishing to utilize Zombaio's systems for most things affecting the transaction and subscription. Everything from processing in tidy and simple 'join' forms the 'ZOA' back office tool, complaint processing, cardholder support, password and account management etc. That is a one-stop-shop in which you can choose to outsource the entire billing portion.

 

Merchant Account (for large companies)
For large companies with their own customer service, password management etc.
 

Zombaio Fraud Insurance is a completely new type of insurance not previously seen on the market. Thanks to our new technique for preventing fraudulent transactions in combination with security systems such as Verified by Visa and MasterCard Secure Code. Zombaio can offer clients total insurance against chargebacks. The insurance is completely free and is included for all clients. It automatically comes into effect after 3 months’ processing (evaluation period) if the total chargeback rations for the client is below 0.5% after 3 months, the insurance starts, and continues until the agreement is canceled. (see more details in the agreement) Zombaio Fraud Insurance only applies to Visa and MasterCard card payments (3D Secure Transactions) for clients with a Third Party Processing account. (Updated 2008-01-19)

We offer 24/7/365 support for clients and cardholders via E-mail and our customer portal. Live chat and telephone is limited to (Mon - Sat) 10.00 am - 7.00 pm EST.

- Problems with logging on
- Questions about subscription or individual transactions
- Help with sign-up
- Cancellation of subscription
- Complaints


Zombaio uses advanced systems for analyzing a customer's purchasing behavior. We have internal business rules and policies for velocity checks etc., but also use Samport's advanced fraud system, 'Samport Zeus', which is also used by large international banks and financial institutions. Read more about 'Samport Zeus' here: www.samport.com


The platform contains an integrated affiliate tracking program. As webmaster, you are able to set up different affiliate programs with different commission rates and afford your retailers the opportunity of earning money on each sign-up or continuously for recurring payments.

Tracking is carried out by the affiliate linking to a specific URL, which will record IP address, browser digest and places a cookie with the visitor. When the visitor then signs up for a subscription, Zombaio's system will know which affiliate has sent the customer and can reward this affiliate in accordance with the webmaster's program.

All payments to affiliates are carried out automatically by Zombaio's platform and can be executed via check or wire transfer daily (staggered 7 days) Payments to affiliates are automatically deducted from the payment to Zombaio's merchant.



Large marketers who want to handle credit card processing in-house can connect to Zombaio via API/SDK by means of a WebService interface. Authorization can then be made directly from your server via ASP, PHP, JAVA, .NET etc.

Connection is implemented via an SOAP interface.


This API is specially developed for affiliate program sites and networks that would like to automatize payments to affiliates. Via this interface, a BIC/SWIFT code, a routing number, account number and amount are sent to our web service. Zombaio's platform then automatically initiates the payment and contacts the correct authority in order to immediately execute a wire transfer or check payment. The payments are deducted from the merchant's deposited capital.

Connection is implemented via an SOAP interface.



This API enables an automatic addition of new affiliates and trackers directly via the WebService. Using this function, webmasters can integrate their affiliate sign-up in their current website/platform.

Connection is implemented via an SOAP interface.



MoCell is a specially adapted sign-up form specifically developed for mobile units such as cellular phones, PDAs etc. Our mobile join forms utilize slimmed-down XHTML, where we have removed all 'unnecessary' information to enable quick loading and for it to be easy to analyze.

MoCell Join Forms constitute the ultimate solutions for selling content via a cellular phone as the user simply keys in his/her number via the cellular phone.

PLEASE NOTE!
Our Fraud Insurance does not apply for Mocell transactions as these cannot currently be validated via 3D Secure. However, we will be offering the service as soon as 3D Secure becomes available for mobile units.



Where possible, we will always display the amount in the customer's own currency. This allows us to minimize misunderstanding which might subsequently result in an undesired chargeback. Zombaio's platform is able to debit in most currencies, but only makes payments in EUR or USD.



XZell allows clients to create additional sales in a very easy and effective manner.

Cross-Sell
Let the customer become a member of a sister site for a very advantageous price or even free when a sign-up is carried out. Recurring transactions are carried out in the normal way and the client has automatically sold 'several for one'.

Cancel discount
Retain the customer by offering a discount on membership (special offer) when the customer cancels membership.



Zomback is a chargeback handling system that allows the client to see all chargebacks on the account. Here you will also be able to download cardholder disputes and select different reports and analyses. There is also contract information to the chargeback initiator here if you would like to track and study a specific chargeback.



Either you or our technician will easily be able install our password management system on Apache or IIS. By having Zombaio Password Management installed, the client does not have to worry about which members have paid and should have access, if local membership has expired or should be canceled. Log-on access if entirely controlled by Zombaio.

Zombaio's Password Management system can be run parallel with another account access system.
 

The ZOA Backoffice tool (Zombaio On-line Administrator) is your portal to your Zombaio account. Here you will be able to follow your earnings in real time. Manage and add sites, commission programs, member and other data affecting your account. This portal also allows you to see payments and can produce reports and analyses of data for specific periods.


 

The entire Zombaio Platform is tested on a daily basis by third party suppliers in order to guarantee that all certification requirements are complied with. At present, the platform is Visa / MC PCI DSS and PCI PABP certified for Level 1 (highest security requirement)

 

Get sales data continuously for your site to your favorite RSS reader or to the Zombaio Visa Sidebar Gadget. Zombaio is constantly developing new trackers that enable you to follow up your sales in real time without having to log onto ZOA.



For merchants requiring complete data of transactions, membership, earnings etc, there is an XML WebService interface for automatically retrieving data in order to enter these into their own systems. This is implemented via an SOAP interface.